FAQs
Frequently Asked Questions (FAQs)
Welcome to LuxSociety’s FAQ page. Below you’ll find answers to our most common customer questions.
1. How long does it take to process my order?
All orders are carefully processed within 3 business days before being shipped. We take pride in ensuring every piece meets our quality standards before it leaves our facility.
2. How long does shipping take?
Once shipped, delivery typically takes 7–10 business days, depending on your location and the carrier’s schedule. You’ll receive a confirmation email with tracking details once your order is on its way.
3. Do you accept returns or exchanges?
No. All sales are final. Due to the exclusive nature of our products and to maintain quality assurance, we do not accept returns, exchanges, or issue refunds once an order has been shipped.
4. What if my package is lost, delayed, or stolen?
Once your order has been shipped, LuxSociety is not responsible for lost, delayed, or stolen packages. All delivery matters must be resolved directly with the shipping carrier using your tracking number.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at luxsociety421@gmail.com with clear photos of the issue. While we cannot guarantee replacements, we review each situation individually to assist where possible.
6. Can I change or cancel my order after placing it?
Orders cannot be changed or canceled once they have been processed. Please double-check your order details before completing your purchase.
7. Do you offer international shipping?
At this time, LuxSociety primarily ships within the United States. Any future international availability will be announced through our official channels.
8. How can I contact customer support?
You can reach us anytime at:
📧 luxsociety421@gmail.com
Our support team typically responds within 24–48 business hours.